Recession and UX Jobs

24 07 2009

Looking at the current hiring trend in the UX market, it seems as if there is an increased demand for UX services. This seems to be true with ISVs and consultancies alike. What could be some of the reasons for such a trend?

Fact: It takes fewer UX resources than developers on any given project.
My Guess: Vendors are selling UX services that cost less as compared to development. A UX ‘job’ can be used to improve the design of existing apps to get productivity gains.

Fact: Due to the recession, customers have smaller IT budgets and have had to postpone large development projects.
My Guess: Vendors are trying to pitch UX projects as the best use of the available funds.

Vendors are selling design as a high-impact, low budget service to customers.

My Big Question: What will happen when the market recovers and customers get budget approvals for their larger postponed projects?

Probable Scenarios:

  • The customers who used UX services, agree to UX resources being added to their large projects, having seen the value in terms of increased productivity, better product adoption, lower training costs and all that good stuff we like to talk about.
  • The customers who did not use UX services continue as planned earlier, with a development focus, considering design to be an add-on.
  • Vendors don’t show such prospective customers case studies of how UX helped other customers as this might mean, especially in the SMB/SME market that they will still go for UX v/s development projects? More bang for the buck is a good thing in any market, right?
  • The UX success stories just get discarded or presented as add-on/marginal impact for fear of losing the bigger budget projects. This reduces the demand for the (now) newly hired UX resources.
  • Will this mean that UX (through Sales/Marketing teams) will have finally shown quantifiable ROI in a bad economy (willingly) leading to its own marginalization in a good economy?
  • I also wonder if this will this lead to the retrenched (and enterprising) designers spawning independent consultancies trying to tap the new opportunity!

These are my thoughts arising from this podcast which is a discussion b/w Don Norman and Peter Merholz where Peter is against ROI for UX, but Don is adamant that unless designers show quantifiable value, businessmen (CXOs) will not listen to them, or consider their work as ‘real’ work.

Isn’t this the UX community’s biggest complaint?





Bangalore Cops Recovered My Lost Cellphone!

8 06 2009

Yes! That’s true – sounds like a miracle – who would have thought the cops, with bigger thieves to nab, would go after a simple cellphone.

Summary: Dropped the phone in my car when the mechanic came to take it for repair, one of his boys found and kept it. I filed a police complaint, they traced it using the IMEI number about 3 weeks later.

The super long story – read at your own risk – don’t blame me for it being long :P

A bit of history – How I lost the phone

So it’s a year old Nokia 6233. I had called my mechanic to come start my car (it was refusing to crank even!). He came in the evening around 7.45pm on 19th April 2009. I was wearing a tee and pajamas. Put the car keys in one pocket, the mobile in the other.

My wife asked me, “Why do you need the phone, you are just going downstairs”.

Me, “Yeah, um, I don’t know…just like that”

She made a face; I went down to where the mechanic was waiting near the car.

We spent some time trying to start it up, I sat in the driver’s seat to crank it, got up, sat again, etc. <— this was perhaps when the phone popped out of the loose pocket onto the car seat or between the seat and the door.

The car finally started with a spare battery the mechanic had brought along, and they took it away for other repairs around 8pm.

My brother-in-law called on our land line from Canada at around 10.30pm and asked why we were not answering the mobile, we ignored it saying we did not get any call. Still blissfully unaware its missing!

Read the rest of this entry »





Wrong number from a recovery agent

8 06 2009

I have setup my office landline calls to be diverted to my mobile if I don’t answer for a while.
The forwarded calls show the originating number as the office board line.

Got such a call this morning – a credit card dues collector who called the wrong number and still was proud!

Caller: Am I talking to X (someone elses name>?
Me: No this is Y (my name)
Caller: I am calling from HDFC Bank, you have a payment due. Are you planning to pay at one of our ATMs or should I send someone?
Me: I have no unpaid dues, I have paid my bill (while logging on to their website to make sure)
Caller: You have 4 thousand something due
Me: Wait, you are looking for X? I am not X
Caller: You bloody….when I asked you, why did you say yes?
Me: I told you I’m not X you ignored it and conti…<interrupted>
Caller (now shouting): You give the phone to X, you don’t even know how to respond to the phone
Me: Since you called on my cellphone directly, I assumed you are just mistaking my name.
Caller: I will come and slap you there, you bloody give the phone to X
Me (angry tone): Boss, firstly you have dialed the wrong number, how dare you shout at me?
Caller: I know X is there, you give the phone to him! Is this not 4xxx-xxxx (not my number)?
Me: No
Caller: What number is this, you don’t even know how to answer the phone
Me: I don’t need to tell you what number this is, it’s not the one you want and you are the one who is manner-less
Caller hangs up.

This kind of behavior is so unwarranted! The caller should have hung up once he realised he had the wrong number. Why waste time and energy abusing the wrong person – why abuse at all? I have not hidden the name of the bank on purpose.





Tolerance and the next generation

8 06 2009

To ensure peace in the future, we need to channel our thoughts and energies towards finding ways to make the next generation appreciate diversity. Unlike today’s generation that seems to tolerate diversity upfront, but secretly or sub-consciously hates it. And the previous generation that did not tolerate it at all.

Why?

Short answer: Diversification is increasing, and this is not going to change.

Long answer:

Due the current social structure of the world, it is impossible to ensure uniformity, in fact the there is an increasing amount of diversity being ‘created’. Diversity in beliefs, tastes, choices, everything! ‘Alternative’ is just not enough to categorize a non-conformist choice, there needs to a sub-categorization.

Human nature as understood today seeks commonality with others, seeks to identify with others by seeing a reflection of oneself in them. This comes from common traits such as language, origin, bloodline, institutional associations, etc but mostly religion. The so-called global community is only in the minds of a few.

Centuries ago, there were a few key groups of people divided by geography and religion. And the number of divisions were few.

Religion is one of the few ‘concepts’ that has the unique position of having an intent to unite by dividing. Centuries ago, the way adopted to overcome this was by attempting to convert others. The major religions are certainly guilty of this – sometimes by coercion, sometimes by force.

Conversion had limited success and sometimes led to rebellion – which created more alternatives. Politicians also realized that a way to accumulate power over people was to keep them divided. Today, most folks are given the company of others following the same religion by default. Regardless of other associations they may build over their lifetime, the religious association seems to overpower those.

The sub-institutions built by every religious community, give them enough reason to build multiple sub-associations with it – for example community-level social work, mentoring, etc. Most people end up contributing to efforts made by the religious community v/s that by (sometimes more effective) independent non-profits. Not that this is not useful, I’m sure it positively impacts the lives of many, but people should give themselves more choice-of-causes to contribute to. That’s off topic, so let’s get back.

As long as an individuals strongest identity is with their religion, they will not find it easy to unite with those of another religion as they will find it hard to see a reflection of themselves in them.

With the current scenario of multiple religions, multiple sects in each religion, etc we are not only diversified, we are also divided in a big way. There seems to be no parallelism in the lives of people separated by religion+geography, even if that geography is as close as the next state. The number of belief systems is increasing with every act of intolerance and force. Even within a sect of a religion, people are choosing to believe and follow at varying levels. And then there is a new stream of ‘spiritual’ thinking – that suggests one can be spiritual without being religious.

Kids today should be exposed to their religion only as one of the many dimensions of their lives and not as the primary one. Their identity should be established by the institutions they belong to – since they make an active choice there, unlike religion which is ‘indoctrinated’ by birth. Instead, they are expected to study religion in a parallel schooling system where they also give exams!

Just as we are free to live in pretty much any country we choose to, we should be free to follow specific principles from any religion we want. This means we need to learn multiple religions. If we know multiple religions (not too deep, but at a fairly detailed level), we can not only relate to or identify with more people of the world, we also start seeing the commonality in all religions and the conceptual religious boundary line starts to blur. This leads to tolerance, to unity.

The question is – how to educate a child about multiple religions without making religion the primary association of their identity?

The alternative is to not educate them about religion at all, so the conceptual boundaries don’t exist in their mind. They are humanists by default. But doing this with the masses is impossible. The former is still possible through mass-media + education + the hope that their now-open minds will banish the strong association with their own religion and instead choose to see all as one. The idea is to not be extreme in any course of action as it can be damaging, but rather to be subtle, to be fair and to be consistent in approach.

Just as the current generation is against war, having seen it’s ineffectiveness, I hope the next generation is against religious intolerance, having had seen the ineffectiveness of religious conflict.

I believe this philosophy of learning applies to languages as well, kids should not be taught perfect-grammar local languages that they could learn to speak anyway, but rather be taught foreign languages and urged to join cross-border communities to speak that language on a regular basis.








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